Featured -- boutique hospitality

Villa Monticello -- the booking flow the property always deserved.

Sector: Boutique hospitality. Status: Active client.

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Sector
Boutique hospitality
Status
Active client

The challenge

Villa Monticello had a beautiful property and a bookings funnel that didn't match it. Inquiries arrived through OTA listings, scattered emails, and the occasional Instagram DM. The owner couldn't see, in one place, who had stayed, who was about to stay, and who had asked but never booked.

We rebuilt the website around the actual sales story and shipped a booking system custom-fit to how the property is actually run.

What we built

Custom website

  • Editorial photography-led design that puts the property first
  • Bilingual EN + ES content with native voice in both
  • Performance-tuned for fast load on mobile -- the device most international travelers book on
  • On-page SEO built around the destination's real search queries

Custom booking system

  • Direct-to-property booking flow with availability, pricing, and policy logic
  • Owner-controlled rate management and seasonal pricing
  • Inquiry path for stays that need a conversation before a booking
  • Automated email confirmations and pre-arrival sequences

CRM and reporting

  • Every booking and inquiry lands in the CRM with source attribution
  • Past-guest list maintained automatically for repeat-stay campaigns
  • Monthly reporting on direct vs OTA share, by season

The result

The property has direct booking infrastructure that matches its tier, and the owner has, for the first time, a single guest list across every channel. Marketing campaigns now run against a real audience, not a guess.

See how we'd build something similar for you.

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